Refund policy
Refund & Return Policy
At Varezia, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, please review our return and refund policy below.
30-Day Returns
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be free from stains, odors, damage, or signs of wear
- Include the original packaging when applicable
- Include your order number or proof of purchase
Because our products are wearable items, products that have been worn, washed, or used cannot be returned unless they arrived damaged, defective, or incorrect.
How to Request a Return
To start a return, please contact us at:
Email: Support@TryVarezia.com
Please include:
- Your full name
- Order number
- Reason for the return
- Photos or videos if the item arrived damaged, defective, or incorrect
Once your request has been reviewed and approved, we will provide the return instructions and return address.
Please do not send items back before receiving return approval.
Return Shipping
Customers are responsible for return shipping costs for returns related to:
- Choosing the wrong size or variant
- Changing your mind about a purchase
- No longer wanting the product
- Ordering the incorrect option
Varezia will cover reasonable return costs when:
- The item arrives damaged
- The item is defective
- You receive the wrong product
Original shipping costs are non-refundable unless the order arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning an item, as this helps ensure the package reaches its destination safely.
Damaged, Defective, or Incorrect Orders
Please check your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and photos or videos showing the issue.
After reviewing your request, we will work with you to resolve the issue, which may include a replacement or refund.
Exchanges
If you need a different size or variant, contact us within 30 days of delivery.
Exchanges are subject to product availability.
Customers are responsible for exchange shipping costs unless the original item was damaged, defective, or incorrectly sent.
Non-Returnable Items
We cannot accept returns for:
- Products that have been used, washed, or damaged after delivery
- Products returned without prior approval
- Gift cards
- Items marked as final sale before purchase
If you are unsure whether your order qualifies for a return, please contact us before sending the item back.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
If you have not received your refund after this timeframe, please contact:
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before the order enters processing.
Once an order has been processed or shipped, cancellation may no longer be possible. In this case, you may request a return after receiving your order.
Consumer Rights
This policy does not affect any consumer rights you may have under applicable laws and regulations.
Contact Us
For any questions regarding returns, refunds, or orders:
Email: Support@TryVarezia.com
We aim to respond to all customer inquiries as quickly as possible, typically within 24-48 business hours.